The new Sanela service portal

Next Sanela-EPR Postbus stop: Bundesamt für Gesundheit, Bern

On February 25th and 26th, 2025, the Sanela EPR Postbus will make a stop at Bundesamtes für Gesundheit on Bündenackerstrasse, opposite Liebefeld-Park, from 10 a.m. to 5 p.m.

Come by, ask questions about the EPR and set up your EPR on site. Please bring the following with you to set up your EPR

Smartphone with e-mail access
Passport or identity card

You can also open your EPR from home at any time.

Set up my EPR now

Efficient, suitable for wide-scale use, future-proof: the new Sanela service portal

We are delighted to present our new Sanela service portal to our members, which is now available as a central platform for the efficient management of all EPR operations. This platform replaces the previous Sanela service portal and features numerous innovations, which will make the work of our members much easier and assist them in the future. Our members benefit from an intuitive, fully digitised platform that is unique in Switzerland and brings together all important EPR processes in one place.

What’s new?

Simple management: The service portal significantly simplifies the management of master data, administrative roles and authorised health professionals (HP), which can be carried out independently and clearly online.
Efficient communication: The integrated ticketing system makes communication with the Sanela reference community’s central services simpler and more practical. All enquiries and concerns can be recorded managed and quickly processed centrally, resulting in a noticeable increase in efficiency.
Optimised processes: Thanks to automated, digital processes, time-consuming manual workflows will now be a thing of the past. This not only saves valuable time, but also increases process quality by minimising scope for errors.

The benefits at a glance

Time saving and efficiency: By digitising and automating EPR business processes, our members can save valuable time. Processes will be brought together in a leaner, more transparent and clearer manner in one place, allowing members to focus on key tasks.
Self-management: Members can manage and update administrative data independently. The service portal is easy to use and gives users full control over their data.
Multilingual: The service portal is available in several languages to cater to the needs of all members in Switzerland.
Suitable for wide-scale use: The service portal has been designed to be used by a large number of healthcare institutions and healthcare professionals. Standardised, digitised processes ensure smooth and efficient processing, even with a large number of users.

Ready for the future?

With the new Sanela service portal, we are setting new standards and supporting digital transformation within healthcare. Our platform is not only geared to current needs, but will also grow in line with future requirements and developments in the Swiss healthcare system.

You too can help drive forward the future of healthcare with us by joining the Community of reference Sanela: Registration form

Discover all the functions of the new Sanela service portal: Log in now