Visit us on site to set up your EPR or the EPR for an other person

Set up your EPR on site:

 

1
Prepare the electronic identity (eID)

To gain access to the electronic patient record (EPR), you must identify yourself securely, for which you need an electronic identity (eID). An eID is a type of digital ID. You can choose SwissID or TrustID for your eID. Choose one of these eIDs. Then open an account and install the app on your smartphone.

2
Prerequisites and preparations

To set up an EPR, you must be at least 18 years old and live in Switzerland.  

Please bring all the documents shown below with you when setting up the EPR:

  • The login for your eID account (SwissID or TrustID) and the respective eID app
  • OASI certificate or health insurance card
  • An active smartphone with a valid mobile number
  • Access to your personal email account
  • Your passport or ID card
3
Make an appointment

Below you will find an overview of our opening centres.

4
Setting up and using an EPR

The opening centre will enter your details and set up your personal EPR. Once the account has been opened successfully, you will be able to access and use your EPR at any time via a secure internet connection.

You can also set up your EPR completely digitally at any time.

 

 

Set up an EPR for another person on site

As a legal representative (guardian, custodian, support person, etc.), you can set up the EPR for someone else:

 

1
Prepare the electronic identity (eID)

To access the electronic patient record (EPR) of the person you are representing, you must identify yourself securely, for which you need an electronic identity (eID). An eID is a type of digital ID. You can choose the SwissID or the TrustID for your eID. Choose one of these eIDs. Then open an account and install the app on your smartphone.

2
Prerequisites and preparations

Setting up an EPR for someone else currently requires a personal appointment. 

Please bring all the documents mentioned below with you to the appointment:

  • Proxy certification (family register, decision on guardianship, support, etc.)
  • Filled in declaration of consent
  • Copy of the ID of the person to be represented
  • Own ID
  • OASI number of the person to be represented (e.g. on health insurance card)
  • Login for your eID account (SwissID or TrustID) and installed eID app
  • Active smartphone with a valid mobile number
  • Access to your personal email account
3
Make an appointment

Make an appointment at the EPR opening centre "Central Services of Sanela". You will find the link for registration below. 

4
Setting up and using an EPR

The opening centre enters the details of the person to be represented and then sets up the EPR of that person. After successfully setting up the record, you can access and use the EPR at any time via a secure internet connection.

You can also set up an EPR for another person completely digitally at any time
Overview of EPR opening centres
Central Services of Sanela
Pfingstweidstrasse 60b
CH-8005 Zurich
+41 (0)44 272 08 08
info@post-sanela.ch
By appointment:
Wednesday 8 a.m. – 12 p.m. & 1 p.m. – 5 p.m.
Make your appointment here.

EPD openings possible through legal representative
Spital Männedorf
Asylstrasse 10
8708 Männedorf
We offer support for setting up an EPR digitally.

We will be on site from 10.00 to 16.00 on the following dates:
30.10.2024, 19.11.2024, 17.12.2024, 14.01.2025, 11.02.2025, 12.03.2025

No appointment booking necessary.

Please bring the following: Smartphone and e-mail access, passport or ID card (except German ID card), SwissID login (if already available).
Kantonsspital Winterthur (KSW)
Brauerstrasse 15
8401 Winterthur
Every Friday from 10.00 to 16.00 we offer support for setting up an EPR digitally at Bistro 15.

No appointment booking necessary.

Please bring the following: Smartphone with e-mail access, passport or identity card (except German identity card), SwissID login (if already available).
See Spital Horgen
Asylstrasse 19
8810 Horgen
We offer support for setting up an EPR digitally.

We will be on site from 10.00 to 16.00 on the following dates:
19.11.2024, 19.12.2024, 21.01.2025, 19.02.2025, 18.03.2025

No appointment booking necessary.

Please bring the following: Smartphone with e-mail access, passport or identity card (except German identity card), SwissID login (if already available).
Canton Lucerne
Murbacherstrasse 21
6003 Lucerne
We offer support for setting up an EPR digitally.

Book your appointment here.
Phone: 041 228 45 45

Please bring the following: Smartphone and e-mail access, passport or ID card (except German ID card), SwissID login (if already available).

Contact
We are happy to help

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Our address
Post Sanela Health Ltd.
Pfingstweidstrasse 60b
CH-8005 Zurich