Visit us on site to set up your EPR or the EPR for an other person

Set up your EPR on site:

 

1
Prepare the electronic identity (eID)

To gain access to the electronic patient record (EPR), you must identify yourself securely, for which you need an electronic identity (eID). An eID is a type of digital ID. You can choose SwissID or TrustID for your eID. Choose one of these eIDs. Then open an account and install the app on your smartphone.

2
Prerequisites and preparations

To set up an EPR, you must be at least 18 years old and live in Switzerland.  

Please bring all the documents shown below with you when setting up the EPR:

  • The login for your eID account (SwissID or TrustID) and the respective eID app
  • OASI certificate or health insurance card
  • An active smartphone with a valid mobile number
  • Access to your personal email account
  • Your passport or ID card
3
Make an appointment

Below you will find an overview of our opening centres.

4
Setting up and using an EPR

The opening centre will enter your details and set up your personal EPR. Once the account has been opened successfully, you will be able to access and use your EPR at any time via a secure internet connection.

You can also set up your EPR completely digitally at any time.

 

 

Set up an EPR for another person on site

As a legal representative (guardian, custodian, support person, etc.), you can set up the EPR for someone else:

 

1
Prepare the electronic identity (eID)

To access the electronic patient record (EPR) of the person you are representing, you must identify yourself securely, for which you need an electronic identity (eID). An eID is a type of digital ID. You can choose the SwissID or the TrustID for your eID. Choose one of these eIDs. Then open an account and install the app on your smartphone.

2
Prerequisites and preparations

Setting up an EPR for someone else currently requires a personal appointment. 

Please bring all the documents mentioned below with you to the appointment:

  • Proxy certification (family register, decision on guardianship, support, etc.)
  • Filled in declaration of consent
  • Copy of the ID of the person to be represented
  • Own ID
  • OASI number of the person to be represented (e.g. on health insurance card)
  • Login for your eID account (SwissID or TrustID) and installed eID app
  • Active smartphone with a valid mobile number
  • Access to your personal email account
3
Make an appointment

Make an appointment at the EPR opening centre "Central Services of Sanela". You will find the link for registration below. 

4
Setting up and using an EPR

The opening centre enters the details of the person to be represented and then sets up the EPR of that person. After successfully setting up the record, you can access and use the EPR at any time via a secure internet connection.

You can also set up an EPR for another person completely digitally at any time
Overview of EPR opening centres
Central Services of Sanela
Pfingstweidstrasse 60b
CH-8005 Zurich
+41 (0)44 272 08 08
[email protected]
By appointment:
Wednesday 8 a.m. – 12 p.m. & 1 p.m. – 5 p.m.
Make your appointment here.

EPD openings possible through legal representative
Spital Männedorf
Asylstrasse 10
8708 Männedorf
We offer support for setting up an EPR digitally.

We will be on site from 10.00 to 16.00 on the following dates:
16.04.2025, 14.05. 2025, 11.06.2025

No appointment booking necessary.

Please bring the following: Smartphone and e-mail access, passport or ID card, SwissID login (if already available).
Kantonsspital Winterthur (KSW)
Brauerstrasse 15
8401 Winterthur
Every second Friday we support for setting up an EPR digitally at Bistro 15.

We will be on site from 10.00 to 16.00 on the following dates:
11.04.2025, 25.04.2025, 09.05.2025, 23.05.2025, 06.06.2025, 20.06.2025

No appointment booking necessary.

Please bring the following: Smartphone with e-mail access, passport or identity card, SwissID login (if already available).
Balgrist University Hospital
Forchstrasse 340
8008 Zurich
We offer support for setting up an EPR digitally.

We will be on site from 10.00 to 17.00 on the following dates:
02.052025,16.05.2025, 30.05.2025, 13.06.2025, 27.06.2025, 11.07.2025, 25.07.2025, 08.08.2025, 22.08.2025, 05.09.2025, 19.09.2025
 No appointment booking necessary.
 Please bring the following: Smartphone with e-mail access, passport or identity card, SwissID login (if already available).
See Spital Horgen
Asylstrasse 19
8810 Horgen
We offer support for setting up an EPR digitally.

We will be on site from 10.00 to 16.00 on the following dates:
19.11.2024, 19.12.2024, 21.01.2025, 19.02.2025, 18.03.2025

No appointment booking necessary.

Please bring the following: Smartphone with e-mail access, passport or identity card, SwissID login (if already available).
Dr. med. Bruno Köhler
Brüelstrasse 1
8932 Mettmenstetten
We offer support for setting up an EPR digitally.

Please bring the following: Smartphone with e-mail access, passport or identity card, SwissID login (if already available).
Kanton Luzern
Murbacherstrasse 21
6003 Luzern
Wir bieten Unterstützung bei der digitalen EPD-Eröffnung. 

Buchen Sie Ihren Termin hier.
Telefon: 041 228 45 45

Bitte bringen Sie folgendes zur EPD-Eröffnung mit: Smartphone mit E-Mail-Zugang, Pass oder Identitätskarte, SwissID-Login (wenn bereits vorhanden).
Canton Lucerne
Murbacherstrasse 21
6003 Lucerne
We offer support for setting up an EPR digitally.

Book your appointment here.
Phone: 041 228 45 45

Please bring the following: Smartphone and e-mail access, passport or ID card, SwissID login (if already available).

Overview Sanela EPR Postbus Tour

DatePlaceCanton
September 202502.09.2025: Spital MännedorfZH
August 2025

26.08.2025: Zuger Kantonsspital

28.08.2025: Spital Männedorf

ZG

ZH

June 202512.06.2025: Sanitas KasernenarealZH
May 2025

06.05.2025: Wallisellen Signumplatz

07.05.2025: Laufen

08.05.2025: Spital Uster

14.05.2025: Roche Diagnostics Rotkreuz

21.05.2025: Kantonsspital Olten

22.05.2025: Bürgerspital Solothurn

27.05.2025: Haslibrunnen

ZH

BL

ZH

ZG

SO

SO

BE

April 2025

02.04.2025: Barfüsserplatz Basel

03.04.2025: Hirslanden Klinik Zürich

30.04.2025: Klinik Schönberg

BS

ZH

BE

March 2025

15.03.2025: Fussballplatz Brühl in Muri AG:
FC Frauen Aarau- Red Boots Aarau- FC Luzern Frauen

17.03.2025: Klinik Lengg

20.03.2025: Schweizerische Epilepsie-Stiftung

26.03.-27.03.2025: TGL Luzern

AG

ZH

ZH

LU

February 2025BAG Campus Liebefeld BE
January 2025Universitätsklinik BalgristZH
November 2024VZK-Tagung GesundheitsversorgungZH
October 2024

IFAS Zürich

medi Zentrum für med. Bildung Bern 

ZH

BE

September 2024

Spital Bülach

UPK Basel

ZH

BS

August 2024

Basel Barfüsser Platz

Spital Affoltern

BS

ZH

Jun 2024Spital MännedorfZH
May 2024

Sportanlage Schachen: FC Aarau Frauen-Red Boots Aarau -FC Zürich

Kantonsspital Winterthur

AG

ZH

March 2024Bern RathausBE
February 2024

Spital Emmental Langnau

Spital Emmental Burgdorf

BE
December 2024

Seespital Horgen

Spital Männedorf

ZG
October 2023Universitätsklinik BalgristZH

Contact
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Our address
Post Sanela Health Ltd.
Pfingstweidstrasse 60b
CH-8005 Zurich