You can choose from three confidentiality levels for your documents at any time and thus determine who can view which document:

Health professionals without access rights can access the EPR only in a medical emergency. In this case, they can call up the documents with the "normal access" level by default.

Because of the exceptional situation, the EPR permits access to the EPR even without you granting such rights. You will, however, be informed about this at a later time, and the access is entered in the log.

You can change the emergency access settings in the EPR at any time in the “My account” settings.

Your EPR contains all the documents that are important for your treatments. Your health professionals, as well as you yourself, can upload documents to your EPR. This includes, for example, your emergency data, your organ donor card, your living will or your vaccination card.

Yes, you can.

If you don't already have one, please create an organ donor card using the following links: Leben-ist-teilen.ch

Then upload your personal organ donor card to your EPR.

Yes, you can. 

If you do not yet have a living will, the following links can help: 

• Fmh.ch
• Swiss Red Cross

As soon as you have a living will, you can upload it to your EPR.

Yes, you can.

Please fill in the emergency data form and upload it to your EPR under the “Emergency data” heading.

You can choose from three confidentiality levels for your documents at any time and thus determine who can view which document:

If you have agreed to setting up an EPR, it is assumed that you generally want health professionals to enter information in the EPR. However, you can request a “situational exclusion” at any time. This means that no documents are uploaded to your EPR during a particular treatment. However, you must explicitly inform the health professional treating you that you do not wish to have the documents uploaded to your EPR.

You can also delete documents at any time, even ones that health professional have uploaded.

You can delete documents from your EPR at any time. However, healthcare professionals cannot delete documents from your EPR.

You can find video instructions on how to delete documents on the following page. 

If you have any further questions or need support, please do not hesitate to contact us:  

Phone: 0800 55 88 02
Email: support.sanela@post.ch

Metadata can contain additional information about other data. For example, books in a library database are labelled with keywords such as "crime thriller", "young adult book" or "illustrated book". Thanks to these keywords or metadata, large volumes of data can be stored in a structured way and then quickly organised, sorted and filtered.  

Metadata for a document in the EPR includes, for example, the document class (example: referral letter) or the author and their role (healthcare professional or patient). The metadata must be completed / filled in when uploading documents to the EPR. The mandatory metadata is colour-coded in the EPR.  

You can subsequently customise the metadata of uploaded documents.  

On the following page you will find video instructions on uploading documents and editing metadata.

The metadata to be used for the exchange of medical data is defined in Annex 3 EPDV-EDI, which can be viewed at the Federal Office of Public Health (FOPH): https://www.bag.admin.ch/bag/de/home/gesetze-und-bewilligungen/gesetzgebung/gesetzgebung-mensch-gesundheit/gesetzgebung-elektronisches-patientendossier.html

You decide which documents in your EPR are accessible to health professionals. You can also specify whether and for how long a health professional or a group of healthcare professionals can access your EPR. The following access rights can be granted in the “Access rights” tile: “Normal access right” and “Extended access right”:

No, you can also grant access rights in the EPR to a group of health professionals or a healthcare institution. However, these access rights must be limited in time (access for a maximum of 2 years). However, the access right for a group of health professionals or a healthcare institution can be reissued after the time limit has expired. 

A group is, for example, a department in a hospital or a group practice, a pharmacy or a Spitex unit. 

If a health professional joins a group or a healthcare institution, this person automatically receives the group's access rights. If a health professional leaves the group, access rights are withdrawn again. 

However, you can also exclude individual health professionals from access in principle, meaning that this person will not have access to your EPR via a group or healthcare institution.

Health professionals without access rights can access the EPR only in a medical emergency. In this case, they can call up the documents with the "normal access" level by default.

Because of the exceptional situation, the EPR permits access to the EPR even without you granting such rights. You will, however, be informed about this at a later time, and the access is entered in the log.

You can change the emergency access settings in the EPR at any time in the “My account” settings.

If you don't want to manage your EPR yourself or share management of your EPR with someone you trust, you can appoint and set up an EPR deputy. This means this person will have separate login details for your EPR and the same rights and possibilities for managing your EPR as you. 

An EPR deputy is a person of trust whom you give access to your EPR and who on your behalf will help you to manage some or all matters relating to your EPR based on your needs. 

The EPR deputy can be someone close to you personally, such as your daughter, father or partner. A health professional such as your medical examiner or a nurse can also assume the EPR deputy function.

You are free to choose your EPR deputy or deputies. The deputy can be someone close to you personally, such as your daughter, father or partner. A health professional such as your medical examiner or a nurse can also assume the EPR deputy function.

To set up an EPR deputy, please proceed as follows:

1. Complete this form together with the EPR deputy. You can find the information brochure about this here.
2. Send the completed form together with the enclosures (copies of identity documents) to: Post Sanela Health Ltd, Pfingstweidstrasse 60b, 8005 Zurich
3. Central Services will check your documents and set up the EPR deputy.
4. You will see the EPR deputy set up in your EPR within one week.

Important information: 

An EPR deputy does not necessarily have to have their own EPR but must have an EPR-enabled electronic identity (SwissID or TrustID).

An EPR deputy has the same rights as you and can view your entire EPR. This means that an EPR deputy has the same functionalities as you, except for: 

• Setting up or closing the EPR
• Appointing further deputies

The EPR holder, or the deputy himself or herself, can cancel the EPR deputy function at any time. 

If you want to delete a current deputy function, please follow these steps: 

1. Fill out this form. The deputy function will be terminated unilaterally. It is not necessary to inform the deputy or obtain his or her consent.
2. Please send the completed form together with the enclosure (a copy of your ID) to: Post Sanela Health Ltd, Pfingstweidstrasse 60b, 8005 Zurich
3. Central Services will review your request and terminate the deputy. Once the deputy function has been revoked, this person will no longer have access to your EPR. This does not affect the validity of the former deputy's electronic ID.

The number of EPR deputies is unlimited. You can appoint several persons of trust as your EPR deputy.

A log entry is created whenever you, a health professional or an assistant uses the EPR. This means you can track all processes at any time in the access log.