On January 16th and 17th, 2025, the Sanela EPR Postbus will make a stop at Universitätsklinik Balgrist, from 10 a.m. to 4.30 p.m.
Come by, ask questions about the EPR and set up your EPR on site. Please bring the following with you to set up your EPR
- Smartphone with e-mail access
- Passport or identity card (exception: German identity card)
You can also open your EPR from home at any time.
Three steps to your EPR
With a SwissID, you can create your verified electronic identity (if not already available).
You apply for your EPR from Post Sanela Health Ltd.
You will receive a one-time, initial login for your EPR – done!
With our service, you can set up the EPR completely digitally anywhere in Switzerland. Setting up an EPR is free of charge in the cantons of Basel-Land, Basel-Stadt, Bern, Lucerne, Nidwalden, Obwalden, Schaffhausen, Schwyz, Solothurn, St. Gallen, Ticino, Zug and Zurich.
If you are under the age of 18 or have a custodian, the EPR must be set up by the legal representative.
How setting up an EPR digitally works
It will take about 20-30 minutes to set up the EPR digitally.It will take a bit longer if you first have to open or complete a SwissID account.
Have the following ready when you set up your EPR digitally:
Your biometric passport or identity card (Switzerland or EU/EEA; exception: German ID card)
You have a smartphone
Access to your personal, active email account
Login for your SwissID account and the SwissID app installed on your smartphone (latest version)
Recommendations for setting up an EPR:
Use your computer or tablet to set up the EPR: Start setting up the EPR on your computer or tablet and use your smartphone for actions in the SwissID app. You can also follow all the steps on your smartphone.
Use your passport as ID: Use your passport to verify your electronic identity. If you identify yourself with the ID card, it will be checked manually. You will be notified by email as soon as you can continue with the online set-up.
If you already have an EPR with another provider such as emedo, esanita, abilis or cara, you can easily switch to Sanela at any time:
| Canton | Setting up an EPR digitally free of charge | Link to set up an EPR |
|---|---|---|
| Aargau | No | Setting up an EPR |
| Appenzell Ausserrhoden | No | Setting up an EPR |
| Appenzell Innerrhoden | No | Setting up an EPR |
| Basel-Landschaft | Yes | Setting up an EPR |
| Basel-Stadt | Yes | Setting up an EPR |
| Bern | Yes | Setting up an EPR |
| Freiburg | No | Setting up an EPR |
| Geneva | No | Setting up an EPR |
| Glarus | No | Setting up an EPR |
| Graubünden | No | Setting up an EPR |
| Jura | No | Setting up an EPR |
| Lucerne | Yes | Setting up an EPR |
| Neuenburg | No | Setting up an EPR |
| Nidwalden | Yes | Setting up an EPR |
| Obwalden | No | Setting up an EPR |
| Schaffhausen | Yes | Setting up an EPR |
| Schwyz | Yes | Setting up an EPR |
| Solothurn | Yes | Setting up an EPR |
| St. Gallen | Yes | Setting up an EPR |
| Thurgau | No | Setting up an EPR |
| Ticino | Yes | Setting up an EPR |
| Uri | No | Setting up an EPR |
| Vaud | No | Setting up an EPR |
| Valais | No | Setting up an EPR |
| Zug | Yes | Setting up an EPR |
| Zurich | Yes | Setting up an EPR |
Frequently Asked Questions (FAQs) about setting up an EPR online
The federal government, cantons and healthcare institutions cover the cost of operating and maintaining the EPR. The digital EPR self-onboarding service is available free of charge in the cantons that have such an agreement with Post Sanela Health Ltd:
- Basel-Landschaft
- Basel-Stadt
- Bern
- Lucerne
- Nidwalden
- Obwalden
- Schaffhausen
- Schwyz
- Solothurn
- St. Gallen
- Zug
- Zurich
The EPR can be set up with the digital EPR self-onboarding service for CHF 15 in cantons without an agreement, in which case the applicant must cover the cost.
The EPR can be set up with the digital EPR self-onboarding service for CHF 15 in cantons without an agreement, in which case the following payment options apply:
- Twint
- Debit/credit card (Visa, Mastercard)
- PostFinance card
You can apply for your EPR at an opening centre. Please note that in this case you will also need an eID, a valid mobile phone number and an email address. To manage your EPR, you also need internet access.
People under the age of 18 and people lacking capacity can have the EPR opened by a legal representative such as their parents.
Currently, only people who are of age can personally set up an EPR using the digital self-onboarding service. Anyone younger than 18 or who or who is incapable of judgement can have the EPR set up in an EPR opening centre through a legal representative such as their parents. In future, it should also be possible for such a representative to use the digital EPR self-onboarding service.
You will need either
- an iPhone 7 with iOS 15 and TouchID/FaceID or
- an Android device with operating system 10 (Oreo) and
- 4GB RAM, 4 processor cores and a camera with 16MP, fingerprint and NFC function
Older devices do not meet the technical requirements. Operating systems other than Apple iOS and Android are not used to a sufficient degree in Switzerland and are unfortunately therefore not currently supported.
You can apply for your EPR at an opening centre. Please note that in this case you will also need an eID, a valid mobile phone number and an email address. To manage your EPR, you also need internet access.
The Federal Act on the Electronic Patient Record (EPRA) stipulates that all persons who wish to access an EPR must have an EPR-compliant electronic identity. The SwissID of the Swiss Post Group company SwissSign is a proven and secure method for verifying digital identity and complies with the EPRA.
The digital EPR self-onboarding service only works with the SwissID. If you apply for your EPR in an EPR opening centre, you also need an eID – in addition to the SwissID, another eID can also be used here.
Please contact Sanela Customer Service:
Email: info@post-sanela.ch
Phone: +41 (0)44 272 08 08
Available (except public holidays):
Monday – Friday, 8 a.m. – 12 p.m. and 1 p.m. – 5 p.m.
The initial access data is valid for 30 days. Please apply for the EPR as soon as you receive your access data.
Please contact the customer service of the identity issuer:
SwissID: SwissID customer service
TrustID: TrustID customer service or TrustID support